Products > Asset Management > IT Asset Management Software
IT Asset Management Software
Track and optimise technology assets, reduce loss and controlling costs.
Support Ticket Management
Manage and resolve customer inquiries, issues, or requests through a ticketing system for optimal:
Issue Resolution: Track and prioritize support tickets to ensure timely resolution and customer satisfaction.
Customer Communication: Facilitate communication between support teams and customers regarding ticket status and updates.
Knowledge Base: Build a repository of solutions and FAQs to support self-service and improve support efficiency.
Monitor and manage expenses related to projects, operations, or initiatives for:
Budget Management: Track expenditures against allocated budgets.
Analysis: Provide insights into cost drivers and spending trends.
Forecasting: Assist in predicting future expenses and financial planning.
Cost Tracking
Plan, schedule, conduct, and report audits to ensure compliance, identify risks, and improve organizational processes to ensure:
Compliance Assurance: Ensure adherence to regulatory requirements and industry standards.
Risk Identification: Identify potential vulnerabilities and weaknesses in systems or processes.
Process Improvement: Provide insights for optimizing operations and enhancing efficiency.
Audit Management
Contract & License Management
Oversee agreements that govern the use of software, services, or intellectual property for:
Control: Manage usage rights and restrictions.
Renewals: Track contract expiration and renewal dates.
Compliance: Ensure adherence to licensing terms and conditions.
Monitor, document, and report adherence to regulatory requirements and internal policies using software and tools for:
Monitoring: Keep track of compliance status across various regulations and standards.
Documentation: Maintain records of compliance activities, audits, and related documentation.
Reporting: Provide reports and insights on compliance status to stakeholders and regulatory bodies.
Compliance Tracking
Oversee the acquisition of goods, services, or resources required for business operations or projects for:
Cost Efficiency: Negotiate competitive pricing and terms to reduce procurement costs.
Supply Chain Management: Ensure timely delivery and availability of necessary resources.
Vendor Relations: Manage relationships with suppliers and vendors to ensure quality and reliability.
Procurement Management
Manage suppliers, contracts, and performance for optimized:
Supplier Selection: Identify and select suppliers based on criteria such as quality, cost, and reliability.
Performance Evaluation: Track and evaluate supplier performance against agreed-upon metrics and SLAs.
Risk Mitigation: Manage supplier risks and ensure continuity of supply through effective supplier relationships.
Supplier Management
Enable communication between different software applications with a set of rules and protocols to:
Enable Integration: Allow different systems to work together seamlessly.
Enhance Functionality: Allow applications to use features or data from other services.
Simplify Development: Provide a standardized way for developers to access external services.
API
Access Controls & Permissions
Access, monitor, or manage devices, systems, or applications from a remote location for improved:
Flexibility: Enable users to work or manage systems from anywhere with internet access.
Troubleshooting: Facilitate remote diagnostics, troubleshooting, and maintenance of IT infrastructure.
Security: Ensure secure and controlled access to sensitive data and resources.
Provide a visual interface that consolidates key metrics, data points, and performance indicators relevant to a user's role for:
Purpose:
Data Visualization: Present complex information in a digestible format.
Decision Making: Facilitate real-time insights and informed decisions.
Monitoring: Track performance against goals and benchmarks.
Activity Dashboard
Send automated messages about important events, changes, or issues within a system to:
Inform Users: Keep users updated on relevant events or actions required.
Enhance Security: Warn about potential security threats or breaches.
Maintain Performance: Notify about performance issues or system failures.
Alerts & notifications
Monitor and manage physical and digital assets throughout their lifecycle using technology-based methods to improve:
Inventory Management: Keep track of where assets are located and their current status.
Asset Utilization: Optimize usage by identifying underutilized or surplus assets.
Maintenance Planning: Track maintenance schedules and ensure assets are serviced on time.
Asset Tracking
Oversee and control the flow of goods, products, or materials to benefit:
Optimization: Balance supply and demand to minimize stockouts and overstock.
Cost Efficiency: Reduce carrying costs and optimizing inventory levels.
Order Fulfillment: Ensure timely order processing and delivery.
Inventory Management
Collect, analyze, and interpret data for enhanced:
Data-driven Decisions: Provide actionable insights into business performance, trends, and opportunities.
Performance Monitoring: Track key metrics and KPIs to evaluate progress towards goals.
Forecasting: Predict future outcomes and trends based on historical data analysis.
Reporting & Analytics
Connect external applications, services, or platforms with existing software or systems in order to:
Expand Capabilities: Integrate specialized tools or services to extend functionality and meet specific business needs.
Utilize Data Exchange: Facilitate seamless sharing of information and workflows between different applications.
Workflow Automation: Automate processes and tasks by integrating complementary software solutions.